I'm a product leader who builds healthcare products as systems—integrating technology, operational workflows, clinical delivery, and human experience to create solutions that scale.
Product executive who scaled a business to Multi-Million Dollar ARR with 90% retention and led product innovation at Fortune 5—combining startup founding experience with enterprise product leadership across digital health and care delivery.
I'm a product leader who combines strategic thinking with design craft. Over 10 years, I've built healthcare products across payer, provider, and consumer models—from scaling a startup to multi-million dollar ARR to leading enterprise product innovation at Fortune 5.
I lead cross-functional teams to build products that are desirable, viable, and scalable—balancing user needs with business constraints and operational reality. I'm most effective when building something new, rethinking an existing model, or translating strategy into shipped products.
What I Bring
10 years building healthcare products across payer, provider, and consumer models
Scaled startup to multi-million dollar ARR with 90%+ retention (vs. 60-70% industry avg)
Led product innovation at Fortune 5: two patented enterprise products serving millions
Built venture portfolio that raised >$200M with $1B+ enterprise value created
Designed and launched care delivery models from zero to operation
Product strategy + design craft—rare integration that accelerates time-to-market
Expertise
Healthcare Product Leadership
Deep experience designing and operating within complex healthcare ecosystems across payer, provider, and consumer models. Hands-on leadership building and scaling care delivery models, digital health platforms, and membership-based services from concept through launch and growth.
Product Strategy & Experience
Product leader with formal design training—a rare combination that accelerates time-to-market and creates products users love. Track record of leading end-to-end product development in both enterprise and startup contexts, from user research and prototyping through launch and scale.
Business Model Design & Growth
Design-led strategist with a strong understanding of the business and operational levers that drive performance. Proven ability to evaluate and shape business models, align teams around clear priorities, and turn strategic intent into measurable outcomes.
“One thing stood out to me about her performance and her personality: she knows how to get stuff done.”
— Jessica Dugan, Service designer (Unitedhealth group Former colleague)
How I Work
I start by learning — deeply. Understanding the people, systems, and constraints at play is essential to designing solutions that work in the real world.
From there, I focus on creating clarity: framing the right problems, defining what matters most, and aligning teams around a shared direction. My approach blends research, design, and strategy with a strong bias toward execution — ensuring ideas can move from concept to launch and scale.
I believe the best products come from combining deep user understanding with rigorous business discipline and bias toward execution.
My Work
My work includes building a longevity-focused healthcare company from the ground up, designing enterprise-scale care and service experiences, and helping organizations rethink products, platforms, and operating models.
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Clay Health & Care
Seed Stage Build · Healthcare · Growth StrategyRole: Founding executive, product & experience leader
Built longevity-focused healthcare business from zero to multi-million dollar ARR with 90%+ member retention. Led end-to-end product ownership: defined strategy, validated value proposition through real-world testing, iterated based on user feedback, and scaled growth infrastructure.
Currently serving as advisor.
Outcome:
Multi-million dollar ARR business with 90%+ retention (vs. 60-70% industry average) -
Embedding Human-Centered Design at UnitedHealth Group
Enterprise Digital Products · Product Platforms · InnovationRole: Director, Human-Centered Design
Built and scaled human-centered design practice across enterprise strategy and product development.
Designed two patented enterprise products deployed organization-wide: member navigation tool for call center advocates managing 6+ systems and advocacy coaching platform improving NPS.
Led cross-functional teams through research, prototyping, iteration, and handoff to engineering for enterprise deployment.
Outcome:
Two patents and products serving millions of members, secured board-level funding for enterprise product expansion -
UnitedHealthcare – Concierge Care Experience
Enterprise Product · Member Experience · HealthcareRole: VP, Innovation & Product Strategy
Owned product strategy for enterprise concierge care experience guiding members toward higher-quality care. Designed member experience driving preferred provider utilization, led pilot iterations with local health plan, and supported broader strategic partnership objectives. Work informed CEO-sponsored enterprise advocacy initiative integrating concierge model into digital front door.
Outcome:
3% actuarially significant cost reduction and measurable improvement in member outcomes -
UnitedHealthcare Neighborhood Clinics
Care Model Design · Public Health · Digital HealthRole: Senior Director, Innovation
Owned design and launch of care delivery product serving underserved populations. Developed care model integrating task-shifting, virtual specialist access, digital check-in, and remote care. Opened 2 ground-up facilities in <18 months and led operational iteration refining care model based on patient outcomes and business performance.
Outcome:
Clinics became focal point for enterprise innovation investment and contributed to state RFP wins -
UnitedHealthcare Accelerator
Venture Building · Product Strategy · Health TechRole: VP, Innovation & Strategy
Built product validation framework through UnitedHealthcare's startup accelerator to identify, invest in, and scale emerging health technology companies.
Evaluated 10,000+ product applications, led pilot design with 50 selected companies, and achieved 90% pilot success rate. Portfolio raised >$200M and created $1B+ enterprise value with 3 successful exits.
Outcome:
Validated product approaches informing enterprise roadmap decisions and strategic investments→ View Case Study
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UnitedHealthcare & AARP — Claim More: Prediabetes Engagement Pilot
Product Innovation · Healthcare · Market TestingRole: Director, Human-Centered Design
Owned product development for community-based prediabetes prevention product targeting African-American women.
Defined and tested MVP integrating rewards, recipes, education, nudging, partnerships, and personal commitments.
Led multiple product iterations to refine go-to-market approach and proved clinical outcomes and revenue model through in-market testing.
Outcome:
Validated product-market fit and business model; UHC declined to scale (non-core), AARP secured additional sponsors validating partnership approach→ View Case Study
Contact Me
I'm motivated by complex problems, thoughtful collaboration, and building products that meaningfully improve how people experience healthcare.
If you're building something new, scaling a product, or need product leadership that combines strategy with hands-on execution, I'd love to connect.